Q- How long will my carpets take to dry?
A- Up to 24 hours. In most cases it will be dry in 4-6 hours. This depends upon the humidity, temperature of the home, the density of the fiber and how soiled the carpet is. To speed drying, use fans, open windows in rooms cleaned 2-3 inches; turn on heater (70-72 degree) and on warmer days, leave the air conditioner on.
Q- Can I walk on my carpet after cleaning?
A- Yes. Use the shoe covers we provide and use extreme caution when walking from damp carpet to any hard surfaces. Hard surface floors will be slippery.
Q- What is the "Healthy Home" Program?
A- You get every other cleaning for 1/2 price. If you have 4 annual cleanings and 5 1/2 price cleanings, then your 5th annual cleaning is absolutely free.
Q- Do you move furniture?
A- Yes. Please refer to the confirmation letter.
Q- Do you clean furniture?
A- Yes. We are professional upholstery cleaners. Save an additional 10% if you add a sofa, loveseat or two chairs the same day.
Q- Can you remove pet odor & stains?
A- In some cases the stain may be permanent, but we can take care of the odor. This will be an additional charge.
Q- Do I need to be home during the cleaning process?
A- No. You are welcome to leave after the paperwork has been signed and we are paid. Our technicians are fully insured.
Q- How long does it take to clean the carpet?
A-Depending on how large the room is, about 10-30 minutes per room.
Q- Do you pre-spot?
A- All pre-spotting, pre-spraying and pre-conditioning of the traffic areas and spots is included wth the price of your cleaning.
Q- What do I do if I need to reschedule my appointment?
A- Please give us 48 hours notice. A $75.00 cancellation fee applies if 48 hours notice is not given. You can schedule an appointment as far in advance as you would like.
Q- How often do I need to clean my carpet?
A- Every 3-6 months for multi resident homes with pets and at least once per year for single resident homes.